Customer Service Executive
Location: North East
Job Type: Full Time, Permanent
Industry: Manufacturing
Salary: Up to $3800 with Transport Allowance.
Working Hours: Mon to Fri, 8.30am to 5.30pm.
Benefits: AWS and yearly variable bonus.
Job Description
We are looking for a proactive and detail-oriented Customer Service Executive to manage end-to-end customer order processes. This role involves entering customer purchase and service orders into the ERP system, tracking changes, and ensuring timely fulfillment and invoicing in compliance with IncoTerms and payment terms. You will collaborate closely with Logistics and Customer Operations to coordinate shipping and distribution, maintain accurate order history for audit purposes, and act as a key liaison between Operations and Customers.
Responsibilities
- Order entry into ERP system for customers’ purchase order sales/service orders.
- Transact, monitor and tracks customer order changes and requirements to the specific order(s).
- Work with Logistics / Customer Operations Team for shipping and distribution of parts to fulfill customers’ orders.
- Ensure timely invoicing to customer in compliance to IncoTerms and Payment Terms.
- Ensure wholesome and complete order history in compliance to audit and filing retrieval.
- Act as a liaison between Operations and Customers to determine and shipping requirements.
- Support and participate in all Corporate projects to develop and implement “best practices” and activity reporting pertaining to order management.
- Support Customer Service Manager in achieving sales targets by managing revenue risks and delivery risks.
- Create work instructions and procedural documentation for all order to cash processes where applicable for the sales organization.
- Any other duties as required on project or necessity basis.
Requirements
Diploma/Bachelor Degree in Business Administration/ Marketing/Supply Chain or relevant course of studies.
Minimum 8 years of experience in operational multi-functional process environment.
Good working knowledge and understanding of ERP systems and their use in a global manufacturing environment.
Proficiency in Microsoft Office, including Outlook, Word and Excel. Powerpoint and Access knowledge is an advantage (Include Powerpoint and Access for Administrator).
Must be proficient in intermediate level of Excel.
Good written and oral communication skills.
Team player with good problem solving ability.
How to Apply?
Click the button below to submit your application, or email your resume to info@hrfocus.com.sg with the subject line: Application for Lorem Ipsum Dolor.
