Customer Service Executive

Website

Good career progression and benefits
5 days work week (Mon – Fri, 8.30am – 5.30pm)
Basic Salary : $3500 max + Variable Bonus + AWS
Location: Jurong East
Company specialise in manufacturing of smoke detection for fire prevention and security systems for facility monitoring

Job Description:

To assist the Manager in the implementation of Customer Service Tasks and Duties:

1. Receive and attend to customer’s enquiry, feedback and complaints.

Analyze customer’s request, complaints, channel to relevant staff for follow-up action, and ensure all cases are attended to promptly.
Monitoring and report on Customer survey and feedback.
Organization of company’s functions and community activities, general office correspondence and responding to customer’s requests.
Preparation, explanation, negotiation, monitoring and maintenance of Security Services Agreement.
Attend to and manage customers’ request for Rate Reduction.
Attend to and manage customers’ termination notice, salvage of accounts and handling all issues including dismantling, compensation etc.
Managing tenants of multi-tenanted buildings including incoming and outgoing tenants, promotion of company service to the tenants.
Assist in quotation, work order processing request from Sales department
Follow up on long outstanding invoices with customer

2. Implementation of customer service and appreciation program:

Develop, implement and monitor suitable activities e.g. Seminar, Bowling events and program to reward, build rapport and provide value-added service to the customers
Development and maintenance of customers’ data for implementation of feasible customer service program in the ERP systems.
Application of Customer Relations Management
Sourcing of gifts and souvenirs e.g. mooncake, bak kwa, diaries, pens etc., and facilitate and monitoring of the distribution of these gifts to the customers’
Respond to customers’ request for annual events sponsorship
Visit to existing customers’ to solicit feedback and to promote new service to customer

3. Digital marketing service support:

Maintenance and monitoring of Web-site
Development and setting up of Digital marketing platform to existing subscribers and business associates.
Follow up attendance to customers’ request from Web-site.

4. Responsible for overall safety performance when executing daily works

Requirements

To Apply >>

Please attach updated detail resume in MS WORD FORMAT(.doc file) with the following information :

1. Personal Particulars

2. Education

3. Work experiences( period of employment & job duty) in point forms

4. Last drawn salary in each employment

5. Expected salary

5. Reasons for leaving each employment

6. Earliest work commencement date / Notice period

(We regret that only shortlisted candidates will be notified)

EA Personnel No. R2199458

Customer Service Executive Full Time