Hiring Now: Customer Success Executive | Automotive | East
Location: South Region.
Industry: Automotive.
Employment Type: Full-Time.
Salary: up to $3,500 per month.
Work Hours:
Mondays to Fridays, 8:30am – 6pm.
Alternate Saturdays, 8:30am – 12:30pm.
Other Info:
- No quota for work pass.
- Only shortlisted candidates will be notified.
Key Responsibilities
- Monitor key service metrics – customer loyalty , service performance and satisfaction.
- Make a real impact by improving service quality and customer experience.
- Analyze customer feedback (surveys, complaints, escalations) to identify areas for improvement.
- Work with aftersales teams to implement service quality improvements and customer delight initiatives.
- Prepare service quality reports and present actionable insights to management.
- Ensure compliance with service processes and recommend improvements where needed.
Job Requirements
- Applicant must be able and willing to work on alternate Saturday.
1 to 2 years of experience in customer service, preferably in the automotive industry.
Strong analytical and reporting skills.
Able to communicate fluently in English and Chinese to liaise with English and Mandarin speaking customers respectively.
Team player with strong problem-solving skills.
How to Apply?
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