Field Service Engineer (Valves)| North-East
Location: North-East, Singapore
Employment Type: Full-Time
Salary: Up to $5,000/month with Transport Allowance.
Benefits: AWS and Performance Bonus.
Working Hours: 8:30 AM – 5:30 PM (Monday to Friday).
Other Information: No Quota for Work Pass.
Job Description / Qualification / Requrement
Job Scope:
- Perform remote diagnosis to fix the trouble remotely if it is possible and perform on-site support to fix troubles when the remote troubleshooting does not work well.
- Handle spare parts for troubleshooting
- Consult to HQ and Factory to obtain supports when it is necessary.
- Provide timely updates to manager on status of field issues, whereabouts and availability to support onsite work.
- Escalate issues to the management in timely manner when necessary.
- Perform follow up and administrative activities (daily service report, trouble analysis report, 8D report, etc.) during / after the repair is completed.
- Prepare RGA for field return and create Failure Analysis Report (FAR).
- Support and assist manager on all technical matters.
- Offer innovative solutions to fix troubles happening at the customer site.
- Regular local travel required; regional and international travels less than 30%.
- Support part shipment, documentation and packing work for field/warranty cases when needed.
- Assist warranty evaluation and repair tasks in service centre when time permits.
- Any other work related tasks as assigned by manager.
Qualification / Requirement:
Diploma or Degree in Electrical / Mechanical Engineering is required.
At least 3 years of experience in the Semiconductor or Flat Panel Display (FPD) industry.
Technical competence for mechanical/electrical/software.
Repair experience of mechanical assemblies, valves or semiconductor process equipment is advantageous.
Basic vacuum knowledge and industry knowledge of SEMI/FPD/PV.
Customer support/field service experience is desired.
Demonstrated verbal and written communication skill in English and preferably Mandarin to communicate with Chinese speaking customers.
Able to work in teams and independently
Competent in full Microsoft Office suites ((Word, Excel, PowerPoint, Outlook) and ERP systems such as MS Dynamics or SAP is an advantage.
Possess good inter-personal skills, communication skills, discipline and work attitude.
Strong customer focus and commitment to the customer satisfaction.
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