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Fire Alarm Monitoring Associate Full Time

Job Description

  • 8:30am – 8:30pm / 8:30pm – 8:30am, 12-hr rotating shift
  • Basic Salary up to $2300 + Shift Allowance $300 + Quarterly performance incentive +Flexi benefits
  • Location: Jurong East
  • Company specialise in fire prevention and security systems for facility monitoring

Duties and Responsibilities

  • To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
  • To monitor and respond to alarm signals within service level targets.
  • To attend to customers’ enquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
  • To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
  • To ensure that standard operational procedures (SOP) are adhered to.
  • To profile accounts based on account types and key priority accounts.
  • To demonstrate strong work commitment and work ethics.
  • To highlight SOP non-compliance to Team Leaders for correction, corrective and preventive actions.
  • To adhere to plan work schedule & be available for overtime during emergencies in short notice.
  • Able to perform rotating 12hours shift work, 4 days a week
  • 1-2 year call center experience, immediate starter will be best
To Apply:
Please attach updated detail resume in MS WORD FORMAT(.doc file) with the following information :
1. Personal Particulars
2. Education
3. Work experiences( period of employment & job duty) in point forms
4. Last drawn salary in each employment
5. Expected salary
5. Reasons for leaving each employment
6. Earliest work commencement date / Notice period
Additional Information.

Additional Information

  • Career Level: Junior Executive
  • Qualification: Professional Certificate/NiTEC
  • Years of Experience: 1 years
  • Job Type: Full-Time
  • Job Specializations : Engineering, Electrical

Company Overview

Get the right talent in the right roles. Find you talents match with us. 
HR Focus is a dynamic boutique recruitment agency. We have a team of committed and passionate recruiters who have varied background and working experience come together with one vision — working alongside with our potential customers of diverse industries, to understand their culture and need, to fully facilitate staff search expertise to effectively match the right candidate to fit in the skill set.
We help professionals take their careers to new levels. We bring in vast industry experience, a staunch focus on candidate quality and complete dedication to client relationships.

Our Mission

We take immense pride to deliver quality services and solutions to our clients as well as our candidates. We maintain a comprehensive database by using the latest information technology software and social networking to reach out to many potential candidates seeking new opportunities. We aim to transform potential customer into a satisfied client.

Our Service

We upkeep our professional approach and focus on placing staffs on all levels in the job market in Singapore. We offer competitive rate in our industry with service warranty to our client include government agencies, SME as well as MNC.

Additional Company Information

  • Registration No. 53247597J
  • EA No. 13C6829
  • EA Registration No. R1102556
  • Company Size 1 – 50 Employees
  • Industry Human Resources Management / Consulting
  • Specific Location Orchard

Job Overview

  • Date Posted:
  • Location: Singapore
  • Job Title: Fire Alarm Monitoring Associate
  • June 30, 2023
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Attachment Information

Please attach updated detailed resume in MS WORD FORMAT (1. Personal Particulars | 2. Education | 3. Work experiences (period of employment & job duty) in point form | 4. Last drawn salary in each employment | 5. Expected salary | 6. Reasons for leaving each employment | 7. Earliest work commencement date / Notice period

Please attach updated detail resume in MS WORD FORMAT (.doc file) with above following information: