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DevOps Tools Support Engineer Full Time

DevOps Tools Support Engineer

Salary Range: Up to $11.5K

Location: Orchard

We’re looking for a Support Engineer with good administration capabilities in at least a few DevOps products with a passion to learn more with on the job training and support. You’ll work closely with our other technical, support, migration and business staff around the world to maximise the power of Uhub and deliver an amazing experience.
What you’ll be doing:
  • Integrate and administer the DevOps Tools (Jira, Confluence, Bitbucket, GitHub, Crowd, Access, Trello)
  • Be an expert go-to person for DevOps Tools and our specific configuration / implementation of them.
  • Comprehensive Jira configuration including project workflows, screen schemes, permission schemes, notification schemes etc., and document these thoroughly.
  • Use built-in customization and third party add-ons for extending the functionality of Atlassian and GitHub.
  • Manage permissions for DevOps Tools, including project wide and issue/space/repository access.
  • Monitor the Jira ServiceDesk queue for requests and handle accordingly.
  • Architect creative solutions to complex problems, validate the business requirements with stakeholders, and provide optimal solutions using the suite of tools.
  • Determine ways to optimize/improve tool setup and process workflows, as well as identify where functionality can/cannot meet user requests.
  • Develop metrics dashboards and advanced filters in Jira to provide business teams meaningful operational/performance metrics and status reports.
  • Provide user and group management via Crowd/AD/LDAP/Okta and associated toolsets.
  • Collaborate on problem resolution, team decisions, and project planning.
  • Assist in upgrade testing, planning and communications.
  • Help develop and deliver training as needed.
  • Create and maintain detailed technical documentation.
What you’ll need:
  • 4+ years of advanced Jira/ Confluence administration
  • Able to work on multiple projects/tasks simultaneously; a self-starter and independent worker
  • Ability to analyse, review, and document current functionality to determine potential areas of improvement
  • Understanding of how to deliver business priorities with technical platforms
  • Strong documentation skills
To Apply:

Please attach your resume in WORD with the following information:
  • Brief skills summary
  • Last drawn salary
  • Expected salary
  • Notice period
(We regret that only shortlisted candidates will be notified)

Job Overview

  • Date Posted:
  • Location: Singapore
  • Job Title: DevOps Tools Support Engineer
  • July 31, 2022
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Attachment Information

Please attach updated detailed resume in MS WORD FORMAT (1. Personal Particulars | 2. Education | 3. Work experiences (period of employment & job duty) in point form | 4. Last drawn salary in each employment | 5. Expected salary | 6. Reasons for leaving each employment | 7. Earliest work commencement date / Notice period

Please attach updated detail resume in MS WORD FORMAT (.doc file) with above following information:

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